Hitachi launches excavator service plan

By Jenny LescohierMay 06, 2021

Hitachi introduces ZX Secure Service Plan for select excavators

Hitachi Construction & Mining Division debuts its new ZX Secure Service Plan for select excavators that will provide routine equipment maintenance by dealer service technicians at every 500-hour interval.

“The new ZX Secure Service Plan can help lower long-term ownership expenses and unplanned downtime,” said Mark Wagner, manager, services business, Hitachi Construction & Mining Division. “The benefit of this program is that your machine stays efficient and reliable, so it can tackle the demands of jobs day-in and day-out and can help increase uptime which impacts customers’ bottom lines.”

Hitachi Construction & Mining Division is an operating division of John Deere Construction & Forestry Company. To date, Deere-Hitachi has manufactured a multitude of hydraulic excavators, ranging from 13- to 47-metric ton models, out of its more than 1-million-square-foot facility in Kernersville, North Carolina.

Instead of supervisors and managers taking valuable time to ensure machine upkeep, with the ZX Secure Service Plan, experienced Hitachi dealer service technicians will complete maintenance for eligible construction excavators every 500 machine hours.

Hitachi construction excavators have a variety of features geared toward efficiency, reliability and durability, the company said. From easy-to-navigate LCD monitors that track fluid levels and provide scheduled maintenance alerts to ground-level filters for easy access, Hitachi excavators are designed for simplified upkeep, helping save service time and lowering operating costs.

The new ZX Secure Service Plan helps avoid missed service intervals, so the machine’s uptime and productivity are further increased. Hitachi said the goal is to help machine owners see a lower cost of machine ownership and operation over the equipment life cycle.

“Many Hitachi excavators come standard-equipped with Hitachi’s ZXLink remote machine monitoring system,” Wagner said. “When ZX Secure is combined with the power of ZXLink telematics, the dealer can monitor machine status and coordinate with the customer to schedule maintenance in a timely manner that is convenient for their operation.”

ZX Secure will be available for select Hitachi construction excavators ranging from the ZX75US-5 to the ZX870LC-6 in the United States and Canada beginning May 2021.

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